END USER WARRANTY
Warranty Period
R3Di warrants to the original retail purchaser of the Products, that should this Product or part thereof during normal consumer usage and condition, be proven to be defective in material or workmanship that results in product failure within the first twenty four (24) months from the date of purchase as shown on end user’s original sales receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at R3DI’s option without charge for parts or labor directly related to the defect(s). We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
“R3Di x10’d”: Extended Lifetime Warranty Guarantee
Limited Lifetime Warranty
R3Di, guarantees certain products purchased by the first end customer for its first-class materials and therefore provides a lifetime warranty against any defects in material and workmanship.
This warranty is in place if the original customer registers the *product successfully online at WWW.R3Di-SHOP.COM and after the Warranty Period has ended. All other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any liability for incidental or consequential damages.
Excluded from warranty coverage is any damage to the exterior deemed reasonable wear and tear such as scratches and/or fading of color. In addition, the warranty does not apply to damage caused by abnormal or unreasonable use of any of the components. This includes use of unapproved batteries, and cables, in R3Diproducts (see device user manuals). Other exclusions include:
The warranty for Products will be voided if any of the following conditions occur:
Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where the Product is used;
Connection to any equipment not supplied or not recommended by R3Di;
Modification or repair performed by individuals not authorized by R3Di or its Affiliates;
Acts of God such as, Inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, high voltage, corrosion, or oxidation;
Removal or altering of the Product’s event labels or Serial Numbers(S/N), or MEID/IMEI;
Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures, or extreme environmental conditions outside the operating guidelines;
Damage as result of physical abuse or exceeded the products intended use cases. Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in R3Di's current product literature;
Attempted repair by anyone other than an authorized facility of R3Di.
Exchange or Replace
R3Di will replace (at R3Di's expense) any R3Di product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product. The replacement device may be a new, like new or factory refurbished unit of the same model.
Click this link to make a warranty exchange claim. Warranty Exchange
Limited to Original Consumer Buyer
The warranty on R3Di's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty, or the mandatory warranty provided by your jurisdiction. In no event shall R3Di or any of its Affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
Customer Support: Contact
To obtain warranty service, contact our customer service team at support@R3Di.com.
How to obtain Support: Contact the customer care center by calling (888) 340-9040 – or by going to www.R3Di.com get warranty instructions in the Support tab of the website. R3Di has placed many self-help tools and FAQ’s in the support section of our Website that may help you to isolate the problem and eliminate the need to send the Product in for service. In the case that the Product is no longer covered by this limited warranty due to time or condition, R3Di has other out of warranty repair options that you may utilize.
To obtain hardware repairs or replacement within the terms of this warranty, contact R3Di’s authorized service provider to get an RMA number, include a copy of the original proof of warranty coverage (e.g. original copy of the dated bill of sale, invoice), the consumer's return address, your wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the Product. Do not ship memory cards or SIM cards inside phones, trackers, tablets or other R3Di connected devices. You must properly package and ship the Products to the repair center. Vendor is not responsible for products that do not arrive at the service center. Upon receipt, the service center will verify the warranty conditions, repair, and return the Product to the address provided.
Refund
R3Di offers a 30-day money back guarantee for goods purchased directly from WWW.R3Di-SHOP.COM. We are confident that you will love your new R3Di product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from WWW.R3Di-SHOP.COM. You contact R3Di and began the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product, we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@R3Di.com.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, R3Di reserves the right to refuse the exchange or refund. Please note that R3Di does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
Return & Refund Conditions
To return an item you'll need to submit a “Return Request”. R3Di will not accept returns without prior authorization. You can submit a Return Request by going to the “Return” page on our website. In the website footer find “Returns”. Once selected, the Returns page will open with details on how to submit a return and the return request form.
Process for Returning R3Di Products
Go to our website footer and select “Returns”.
Submit a “Return Request” from the Returns page. Note that you will need the following details to submit a return request: Name of Purchaser, Purchase Date, Order Number, Product Model and Reason for the Return.
Once submitted, you will receive instructions on how to proceed.
IN- WARRANTY POLICIES PROCEDURES
I. INSTRUCTION FOR CREATING AN RMA LOGIN
Go to the website – www.R3Di.com. On the left-hand side of the screen click on Sign up. If you have already completed the registration, you may skip step 3.
Enter in all of your information. Please complete the full form not skipping any sections.
IMPORTANT: If you are submitting an RMA for an R3Di customer you must enter the customer’s information not the store’s information.At the bottom of the set-up page, it asks if you are a Distributor. Select DISTRIBUTOR. This allows you to enter multiple IMEI/MEID’s or S/N’s at once.
Complete sign up by clicking “Sign Up”.
Sign into your account using the information you provided.
Review and complete steps in the FAQ section on the front page.
Save your NEW username and password for future submissions.
You can log-on any time to check the status of your account and/or RMA.
HOW TO OBTAIN WARRANTY SERVICE
Step 1: Create Username and Login (above).
Step 2: Reach out to R3Di at support@R3Di.com to confirm how to proceed.
Step 2: If instructed by R3Di Support, create an RMA at: www.R3Di.com. Device repair submissions without an RMA will be returned unrepaired. Please package and protect your phone/device during shipping as any damage incurred as a result of shipping will be considered as physical damage and will not be eligible for the manufacturer’s warranty.R3Direcommends a box over a padded envelope.
Step 3: Please ship your phone/device to the address provided in your RMA confirmation email.
WHAT TO INCLUDE WITH YOUR PHONE/DEVICE:
Copy of your Proof of Purchase (POP) or commercial invoice.
For new models, product manufactures date will be used instead of POP/Commercial Invoice.
Copy of the RMA form and defective accessory if applicable.
Please KEEP your SIM, and memory cards with you (do not ship them with the device).
Please INCLUDE battery and back cover.
You can send multiple devices at a time just make sure to attach the RMA # to each device.
WE HIGHLY RECOMMEND YOU INSURE THE PACKAGE. Packages received with damaged or missing devices are not protected the standard warranty.
Note: Please be aware that during the repair process your handset will be reprogrammed with the newest software. This means that in most situations your data will be lost .Please backup and save any personal information that you have stored in your handset/device/product/accessory.
DOA POLICY
DOA devices are processed almost the same way as a warranty repair except they must meet the following conditions.
DOA (fault that presents/displays before the activation or use of the equipment), will be valid solely in the country for which the product was sold.
The device must be returned with the packing and all of the original accessories, which will have to be in perfect state (without presenting/displaying blows, humidity or any other situation that invalidates the warranty).
The Serial Number(S/N) or MEID/IMEI of the original label needs to be intact and identical to Serial Number(S/N) or MEID/IMEI of the original label of the equipment (software) and hardware to the one of the original labels of the packaging.
The product can be repaired and/or be replaced according to the authorized effective procedure by R3Di.
The customer, distributor, retailer, or operator will have a time period of 30 calendar days for the return of validated units as DOA. Theywill also have to complete the check list where the date is indicated in which it was validated as DOA, the IMEI is listed and the possible faultis detailed.
Call timer cannot exceed 20 minutes (total calls in and outbound) on the phones, tablets, trackers or other R3Di connected devices.
Please process per the in-warranty repair portal.
OUT OF WARRANTY PROCESS
If your R3Di DEVICE is out of warranty due to time or cause please contact R3Di Support at support@R3Di.com with the following details: device, device IMEI, date of purchase, and a description of the fault. They will provide you with a repair quote after they have reviewed the problem. They may even be able to upgrade the cosmetic parts for a small fee.
WHERE TO SHIP YOUR DEVICE
The shipping address will be provided with your RMA confirmation. Please do not ship to an address that has not been provided by R3Di, its Support Team or Cynergy, our Warranty Center.
What to include with your phone/device:
Copy of your Proof of Purchase (POP) or commercial invoice.
For new models, product manufactures date will be used instead of POP/Commercial Invoice.
Copy of the RMA form and defective accessory if applicable.
You can send multiple devices at a time just make sure to attach the RMA # to each device.
WE HIGHLY RECOMMEND YOU INSURE THE PACKAGE. Packages received with damaged or missing devices are not protected the standard warranty.
Ship your device via a method that provides a tracking number and requires a signature upon delivery.
Note: Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to R3Di. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
*Product includes the KC10R Power Bank